I own a cell phone store in the Nashville area. A while back a clear representative came in trying to sell me on becoming an authorized dealer. I agreed to meet with her and honestly her pitch sold me. There commission structure was one of the best I had seen, the upfront dealer costs of $1000 were cheap compared to other companies, a large percentage of that money went to purchasing promotional items, and she made the service sound solid.
One of the prerequisites of becoming a Clear dealer is that you have to purchase there service on a take 3 plan with a 2 year contract. I had no problem with this, if I am to sell there product I should be using it. I was told the service was unlimited with no cap in the 4G bandwidth. I was also told that if I wanted to buy out of my contract I would only have to pay 2 months of service.
After purchasing Clear, and becoming a authorized dealer I was pleasantly surprised with the service. My speeds were really fast, I was streaming full movies with no problems, and I was saving money since I was supplying Internet to my store and my home on the same plan.
After about a month of service I started to experience the nightmare of Clear. My speeds had dropped dramatically, and the service was unbearable. When it worked it would take minutes to open the simplest of pages. I remember one time where I timed it and it took 1 min 32 seconds to open Craigslist!
As a dealer I tried to contact a representative to find out what was happening with my account. For the life of me I could not talk to a customer representative. The first few times I called I gave up after waiting for about 45 minutes.
After finally buckling down, determined to talk to a rep, I finally reached one after being on hold for a hour and a half. After another half hour of being given the run around they finally admitted to throttling my speed. I was furious. When I tried to cancel my account I was told my termination fees were close to $300. Way more than my rep quoted me on.
The first month I had Clear my rep was helping me to sell it. I sold it to three customers before my account was throttled making back approximately half the money I spent to become a Clear dealer.
After my web was throttled I would no longer sell it to my customers. I actually had a few customers come in specifically to buy Clear and I talked them out of it. I make about $300 a customer that I am able to get on a 2 year contract. I threw this money away because I am a firm believer in believing in what you sell.
Also, at about the same time our account began to get throttled, the rep that sold us clear was laid off due to Clears massive cutbacks. The new rep that replaced her, I had never met.
Clear stole $1000 from me with false promises. Additionally they also are continuing to get $83 from me per month because I am unable to terminate the service. I have since wrote my rep and explained to him my opinions and in turn they terminated my dealer privileges. which is all in good as I would not sell there service anyway.
I keep the Clear sign in my store window so that if someone comes in inquiring about it I can save them the nightmare that is Clear. You would think that if there was any customer that they would not throttle it would be there dealers as they are representing them. However they lack the common business sense to do that.
Do yourself a favor, if you run into a salesman that is trying to sell you Clear, run as far aways as possible as fast as you can. They are a crook company that should not be allowed to continue to do business.
A actual ex-Clear dealer
Monetary Loss: $2000.