Anonymous
map-marker Hamilton, Ohio

Refund Policy Review

I'm tired of my service not working right I need my money refunded soon as possible.
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Reason of review:
Poor customer service
Anonymous
map-marker Pleasant Hill, California

Called to have service disconnected

On April 6th 2014 I called to have my service disconnected because I was moving not sure if they were a service provider in the area. When I called the customer services rep. said they do provide service at my new location so I agreed to continue with the service. When I moved in I could not receive any internet service tried for several days as the rep. kept telling me I should be able to receive internet service.When I called back to tell them I just wanted my account closed they began to try to sell me something else I said no just wanted to close out my account of course they had charged my credit card for services never rendered in April telling me they had a non refundable policy.I feel they knew they had no service in this area and just wanted the money. I will never do business with them again rather not have internet than give them my business.
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Loss:
$60
Abbiegail Jke
map-marker Lincoln Beach, Oregon

Clearwire

Updated by user Jun 28, 2013

Been on the line for 47 min now she keeps asking me for credit card and bank info. I said no I have your statements.I need to talk to someone else please told me none is there.

Original review Jun 28, 2013
Buy Now (866) 718-**** Visit My Account ยป Devices Coverage Support Welcome, Rebecca Howell Sign Out My Account Summary Billing JUL 10 Outstanding Balance: A payment of $51.47 was due on Jul 10, 2013 Previous Statements Date Statement Number Amount 06/11/2013 4-13****-**** $26.47 05/11/2013 4-13****-**** $51.47 04/11/2013 4-13****-**** $26.47 As u can see they say July is past due. Lolol it is not july!!!!! Every month they do this and then charge me a reconection fee. They are scaming reconection fees from me.They have shut off internet and arguing with me saying June is not paid when I know it was!!!! Customer ID: 624793 Previous Statements Date Statement Number Amount 06/11/2013 4-13****-**** $26.47 05/11/2013 4-13****-**** $51.47 04/11/2013 4-13****-**** $26.47 Billing FAQ My Services CLEAR Service Plan WiMAX Unlimited Mobile Internet Device CLEAR Spot Voyager REFURBISHED For detailed account information, please visit clear.com/my-account What is CLEAR? | Find a Store | Legal Information Follow UsFull Site ยป I have been on hold for 33 min and 33 sec
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Loss:
$51
Nayelli Tfb
map-marker Bronxville, New York

Clear network is completely unreliable

Clear internet works well when it works, but in two months of service, I have experienced 3 long term internet outages, two of which has lasted longer than a week. Their customer service is completely inept, going to the same basic troubleshooting steps each time you call, even when a previous representative has tried them before. You basically have to spoon feed them possible solutions to try. The fact that it takes longer than a week to get an issue resolved alone makes this service useless. Horrible tech support, unreliable network, huge wast of time. Do not waste your time or money on this! Try it out, but abandon them at the first sign of internet issues. They won't be able to fix it.
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1 comment
Guest

I agree with all of the above. Clearwire is the worst service ever.

There is no signal more often that there is a signal.

Customer service is awful. I am cancelling my service with clearwire.

Sheryl H Amp
map-marker Bellevue, Washington

After service is installed ANY problem is YOURS!

Clear was installed in my home over a year ago and at first it was the BEST!!!!! Should have known it was too good to last! At the end of March 2012 billing could not get my payment to go thru...same card but it just wouldn't go thru?????? After 3 months of calling over and over...it was fixed!!! Wow we were back to happy campers.........wrong! Clearwire installed SYSTEM updates to improve service around 4/1/2012 and the gates of *** were opened! My phone service went from just a pain once in a while....to 0 for 6 weeks! My phone did not ring and messages went to voicemail on several occasions! Numerous calls were made to Customer Service/Tech support only to find out they have not a single person located in the U.S. other than Corporate! In the month of April I had to spend $60.00 extra on my cell # without help!!!!!!!!!! Enter FCC...which accepted my complaint and began an investigation! All I can say is unless you have nerves of steel, DO NOT EVER have DIGITAL Phone service!!!! Clear has outsourced ALL jobs and they use subs who they can pay minimal wage and if a person is killed building one of their towers...they have no fault, only the subs do!!!!
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Ayman Rck
map-marker Tampa, Florida

Clear wireless internet

I tried clear internet and what a nightmare this has been when I cancelled the service they didn't inform me there would be a 150.00 termination fee and they have charged this I am now over 200.00 indebt to clear and I have cancelled my service since November 3,2011 and its now dec. 9 and im still getting charged and cannot get anyone who will help me. This is totally wrong what they are doing and I can't speak to anyone in that can help me I regret trying this company. I don't understand how these people can charge a cancel of contract fee if i never verbally agreed to any length of service nor did i sign anything.
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Loss:
$150
lovelylatina
map-marker Columbus, Ohio

Clearwire SUCKS!!!!

I have been a customer of Cleawire for 4 years now. I recently deployed to Afghanistan and called to have my account put on hold. Well they didn't even help. While I have been out here they have charged my account every month since I have been gone and I keep calling every month to ask them what the problem was. After 6 months of being deployed they finally got the issue resolved. Well I hope they did. I will find out next month. Plus they will not even reimburse me or the months they did charge me and I have order deploying. How crazy is that. They are so not Military friendly. SO DISSAPIONTED IN CLEARWIRE.
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carlm
map-marker Orlando, Florida

Ripoff ***-artist sales reps, abusive to employees too

clearwire reps are the worst I think or just not good. My girlfriend worked in a clearwire store in the florida mall. A rep there by teh name of Ravii she said basically harassed the *** out of her, yelled at her, lost her a sale, then verbally abused her, accused her of lying or hustling customers and fired her though he had no authority to. He was just blatantly hostile towards her for no reason and even made her lose a sale on purpose, though from what I heard this guy is a very aggressive sales person. He tried to make sure she didn't get the sale and then basically harassed and fired her. She had a very bad experience and nothing really happened and no one even addressed her about it. Also prior to that she went to sell there and another clearwire manager stole her customer and gloated to her about it. The male reps there treat the female ones like *** and just get off on either bullying them or stealing their sales or harassing them quite terribly. Also the sales rep who screwed up her sale, will use the mall address to put in customer orders if the customers have a bad signal at their house, which is absurd- so beware if youre buying from that rep or location. I'm not sure about the company or internet service but at this location just watch out for the *** sales reps they have there and some get off on intimidating and threatening females for kicks.
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judydnj W
map-marker Franklin, Tennessee

PLEASE STOP CALLING WITH RECORDED MESSAGES

You are supposed to be able to cancel within 30 days and get your money back. I called and canceled within 1 week of receiving the modem. Still haven't gotten my money back. They show I called to cancel but they didn't cancel it then. When I called back out of the 30 day window they showed I called but don't know it wasn't cancelled and claim that I need to pay early termination fee. I've called 5 times and they keep saying they'll take care of it and get back to me. All I ever get is recorded messages that say their has been a change in my service and that I owe them money. I dread the phone calls I get from them daily. I doubt I'll ever get my $104.00 back. Can't get them to even send me a return label to ship back product. VERY BAD customer service. Every one I've spoken to can hardly speak English. I think their with al-Qaeda and trying to rip off Americans and drive us all crazy.
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Nirvana Bhq
map-marker Englewood, Colorado

Clear.com-website Clear-(company) Harassment for payment even though I have sent two checks to pay.

Clear is the company. Clear.com is the website. The service is horrible. The internet connection works maybe 30% of the time. You call to complain and they say that they are working on it. It never gets better. I have canceled the service. They sent me a bill even though I canceled. I have sent two checks to pay the balance. They call my cell day and night looking for payment. They are harassing me even though I tell them that I sent two checks to the payment address provided by them. The service is deplorable and the internet connection works 30% of the time.
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1 comment
Guest

food for thought, if a company keeps calling you after you have told them not to call you anymore, warrents lawsuit for harrasment, weither you own them money its illegal after you tell them to stop (even with witness). Clear wire is the worst company i have ever to deal with. I am thinking you should contact a lawyer and sue the you knwo what out of them!

Anonymous
map-marker Chicago, Illinois

Ripped of and burnt by Clear

I own a cell phone store in the Nashville area. A while back a clear representative came in trying to sell me on becoming an authorized dealer. I agreed to meet with her and honestly her pitch sold me. There commission structure was one of the best I had seen, the upfront dealer costs of $1000 were cheap compared to other companies, a large percentage of that money went to purchasing promotional items, and she made the service sound solid. One of the prerequisites of becoming a Clear dealer is that you have to purchase there service on a take 3 plan with a 2 year contract. I had no problem with this, if I am to sell there product I should be using it. I was told the service was unlimited with no cap in the 4G bandwidth. I was also told that if I wanted to buy out of my contract I would only have to pay 2 months of service. After purchasing Clear, and becoming a authorized dealer I was pleasantly surprised with the service. My speeds were really fast, I was streaming full movies with no problems, and I was saving money since I was supplying Internet to my store and my home on the same plan. After about a month of service I started to experience the nightmare of Clear. My speeds had dropped dramatically, and the service was unbearable. When it worked it would take minutes to open the simplest of pages. I remember one time where I timed it and it took 1 min 32 seconds to open Craigslist! As a dealer I tried to contact a representative to find out what was happening with my account. For the life of me I could not talk to a customer representative. The first few times I called I gave up after waiting for about 45 minutes. After finally buckling down, determined to talk to a rep, I finally reached one after being on hold for a hour and a half. After another half hour of being given the run around they finally admitted to throttling my speed. I was furious. When I tried to cancel my account I was told my termination fees were close to $300. Way more than my rep quoted me on. The first month I had Clear my rep was helping me to sell it. I sold it to three customers before my account was throttled making back approximately half the money I spent to become a Clear dealer. After my web was throttled I would no longer sell it to my customers. I actually had a few customers come in specifically to buy Clear and I talked them out of it. I make about $300 a customer that I am able to get on a 2 year contract. I threw this money away because I am a firm believer in believing in what you sell. Also, at about the same time our account began to get throttled, the rep that sold us clear was laid off due to Clears massive cutbacks. The new rep that replaced her, I had never met. Clear stole $1000 from me with false promises. Additionally they also are continuing to get $83 from me per month because I am unable to terminate the service. I have since wrote my rep and explained to him my opinions and in turn they terminated my dealer privileges. which is all in good as I would not sell there service anyway. I keep the Clear sign in my store window so that if someone comes in inquiring about it I can save them the nightmare that is Clear. You would think that if there was any customer that they would not throttle it would be there dealers as they are representing them. However they lack the common business sense to do that. Do yourself a favor, if you run into a salesman that is trying to sell you Clear, run as far aways as possible as fast as you can. They are a crook company that should not be allowed to continue to do business. A actual ex-Clear dealer
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Loss:
$2000
1 comment
Guest

As a regular user of clear, I had a very similar experience. They promise the world but can't live up to it.

I was told that they reserve the right to manage their network, this includes throttling your bandwidth if the tower is congested or they deem you to be an "excessive" user. They either cannot or will not delineate what "Excessive" means. Especially if you have an "Unlimited" account. I was told that the throttling takes place at the tower (so far as I can tell this is true) and that they have no control over it.

So, Clear, if you're listening, how does having no control over it constitute managing it?

I work from home a good part of the time and throttling me to below dial-up speeds is unacceptable. This is why we just fired your lame suck-a** service.

Anonymous
map-marker Bothell, Washington

Clearwire: Unjust, Unreasonable, and Money-Stealing Thieves

Do NOT go with Clearwire for your internet service provider! Beware!! They will drain your account by withdrawing money from it each month, EVEN IF you don't even use their god-awful service! The box they ship their *** mobile card or whatever lame equipment they send you isn't even opened yet, and they still take your money each and every single month, REGARDLESS IF YOU CANCEL, TOO! I called to cancel their service because I didn't even open the *** box they shipped, and yet, they have the audacity to keep stealing my money from me each month! I'M NOT EVEN USING THEIR LAME-*** SERVICE!! I didn't even activate whatever they sent me because I HAVEN'T EVEN OPENED IT!!! They've stolen nearly $300 already, and I DON'T EVEN GET ANY INTERNET SERVICE from them!!!! STAY AWAY! Trust me. They're the worst when it comes to any kind of customer service or getting a refund. THE WORST!
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7 comments
Guest

I would have never chosen clearwire, they are in the most desperate and immorale state in the nation.

Guest

Yea they did this to me this morning, I never even had an account with them. Let a friend use the same card for clearwire almost a year ago and today they take my money.

***. I hearing lawsuit who's in?

Guest

Yea they did this to me this morning, I never even had an account with them. Let a friend use the same card for clearwire almost a year ago and today they take my money.

***. I hearing lawsuit who's in?

Guest

Please listen to the customer above. I am having the same experience with this CRIMINALS.STAY AWAY FROM THEIR SERVICE.

Two days ago they finally decided to refund me money that were illegally deducted from my account ... you can imagine charging me three times( multiple deductions) in the same month for just one one service. This morning i woke up and found out they deducted $57.48 on oct 11 while on oct 13 again they also deducted another $57.48.

I already call the complains dept of my bank and they promised to refund the money and go after them for the money. THIS CLEAR WIRE PEOPLE ARE CRIMINALS

Kari Flp

I would think that you need to return your items that they sent? Of course you're not getting service, you say you haven't even opened the box.

And if you just signed up, chances are you signed a 12 month contract.

I have had them for 3 years now, without unresolved issues. They seem to resolve any issues that have came up.

Guest

If you signed up for their service you are obligated to pay for it...how, when, or even if you use the service is YOUR choice. And, if you haven't even set up the equipment or opened the box, how could you possibly expect to get any service from them?

I hope they "steal" $3,000.oo from you before it's all said and done. *** like you deserve it.

Guest
reply icon Replying to comment of Guest-265488

:grin

View more comments (6)
musickness M
map-marker Vista, California

Would'nt let me cancel service!!!

Charged exorbitant penalties when I went to cancel service due to moving out of the area- to a location where they did not even offer service! Extremely pushy saleswoman on the phone who wasted 45 minutes of my time, and still did not cancel my account because I hadnt returned equipment yet..Then she tried to sell me on clear service in my new location even though they dont nhave towers here yet. Then she tried to sell me DIRECT TV service! No prorata on cancellation fees either. In summary unfair , bordering on unethical, sales tactics. A disgustingly unpleasant experience that no consumer should have to endure.
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Anonymous
map-marker Bellevue, Washington

Rip off on lifetime membership

i paid last june for a life time membership and now it is not hornored. i dont think that is fair.i have tried since the new system started. and it still will not let me download music. if i paid for lifetime membership i should get wheather it has changed or not. i guess my money was was free for your company. i will pay my money to another company and i hope they are more hornorable to their customers!!! yes i am pissed and i hope you go bankrupt for cheating people out of their money. i am on disabiltry and my money is very important to me!!
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Loss:
$39
Jina Igb
map-marker Bellevue, Washington

Clear double charged me when I authorized one time charge

I authorized a one time payment to Clear on behalf of my family member. I paid them on Sept. 15. On October 15, they charged my card again. I was on the internet, and I selected the option to be billed only once. They charged me again, and I did not authorize that charge! I know how to read, I've been reading since I was two years old! I would not authorize a recurring charge on my card for someone else! This company is no good! I wish they'd go out of business! And to be sure, I am talking about Clear, the ppl who are all over your tv screen, stores popping up everywhere! Dont do business with them!
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Loss:
$100
JPGurley G
map-marker Overland Park, Kansas

Public Service Notice: Beware of Clear.com

PLEASE SEE: http://www.tzlegal.com/news-cases/clearwire/ This summer, I took over a Clearwire contract from another unhappy customer (my old roommate). At the start, I was quoted a price of $40.00 a month (without a pre-scheduled increase) for 4G Wireless Internet Service by Clear.com. The original Clearwire equipment that I purchased didn't work properly, so Clear sent to me several different versions of the equipment - but none worked. Their 4G equipment could not get and hold a signal - continuous disconnects. I worked with Techs for hours. So after many calls, they finally sent me a (much slower) 3G/4G piece of equipment - And, I was told that my monthly service charge would go down to $25.00 per month since the 3G service would be much slower (and for all the trouble that I'd been through). A few days later, I find that my monthly service charge had been more than doubled to $55.00 per month. So I called CS and complained - and Clear.com (specifically a helpless supervisor named Sharon) begrudgingly lowered it to $40.00 temporarily, but said that it would rise again to $55.00 monthly in six months. And, if I didn't like it, too bad. I was welcome to take my business elsewhere. (!) I am still in shock. I did NOT agree to this contract! Clear.com did not provide the 4G Service OR the Price that they promised. ALL LIES! Before switching to Clear.com, I was paying much less per month with TimeWarner, and now I regret that I ever left. The deal I had with TimeWarner is no longer available. I feel that I have personally been victimized by a Bait-and-Switch SCAM by Clear.com. I also firmly believe that Clearwire has violated my rights as a consumer with Deceptive Trade Practices. And obviously, I am not alone in my complaints. DID YOU KNOW... About the national CLASS ACTION LAW SUIT that was filed against Clearwire? I didn't. I guess I found out the hard way. If you are considering Clear.com / Clearwireโ€ฆ DON'T! PUBLIC NOTICE: BEWARE of CLEAR.com!
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